Privacy Policy

1. Introduction

Welcome to the website of the Assist platform, a solution developed by PIH Group. We are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, share, and protect your personal data when you use our site.

2. Information Collection

We collect information about you when you interact with our site, including:

• Personal information: name, email address, phone number, and any other data you voluntarily provide via our contact or registration forms.
• Browsing data: IP address, browser type, pages visited, visit duration, and other technical data related to your use of the site.
• Cookies: we use cookies to improve your experience. You may accept or decline cookies via the banner displayed on your first visit.

3. Use of Information

The data collected is used to:

• Provide the services and information requested via the Assist platform.
• Process demo requests and respond to contact form submissions.
• Improve user experience and site performance.
• Inform you, with your prior consent, about platform updates and developments.

4. Sharing of Information

Your personal data is only shared with third parties in the following cases:

• With your explicit consent.
• To comply with a legal or regulatory obligation.
• To protect the rights, safety, or property of PIH Group, the Assist platform, its users, or the public.

5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. The Assist platform uses multi-factor authentication, encrypted sessions, and prepared statements on all database queries.

6. Your Rights

In accordance with applicable GDPR regulations, you have the right to access, rectify, delete, and restrict the processing of your personal data. To exercise these rights, contact us at: contact@pihassist.com.

7. Data Retention

Contact form data is retained for a maximum of 24 months. Platform user data is retained for the duration of the contractual relationship and deleted upon written request.

8. Changes

This privacy policy may be updated at any time. Changes will be published on this page with an updated date. We encourage you to review it regularly.

9. Contact

For any questions about this privacy policy or the processing of your data, contact us at contact@pihassist.com.

Last updated: September 2026